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This was a headache of a transaction. The skirt was sold brand new with tags and never even tried on. Upon receiving the skirt, the buyer sent me a message stating that the inside of the skirt had some lose stitching, however they did not provide any photos of this. I offered a full refund of the original purchase price including the shipping to the customer which the buyer rejected. I thought that this was fair as it was due to a manufacturing defect rather than damages caused by use. The buyer insisted on a partial refund which I wasn't open to but again offered a full refund following the return of the skirt. The buyer them threatened to open a PayPal dispute. I spoke with a Lacemarket moderator who advised me that "If you can reasonably prove to PayPal that you were not at fault, it should be okay." The buyer advised that they also contacted a Lacemarket moderator who advised that there wasn't much to be done if they couldn't accept the proposed resolution. I submitted proof of my attempts to rectify the situation and the brand new condition of the skirt on the PayPal dispute and again offered to send a full refund following receiving the skirt back. The buyer said she can't return it and insisted on a refund of 20% of the total purchase price. She also submitted photos of the loose stitching which is very minor and only visible on the inside of the skirt. I escalated the case to PayPal and they decided that the buyer needed to return the skirt for a refund. The buyer responded by submitting an obviously fake (all zeros) tracking number so I had to contact PayPal again and they closed the case. Would not recommend.
- dreamingviolet (Seller)
Negative (05/03/22) Moi-meme-Moitie Stripe Bat Corset Skirt 05/03/22
Thank you for your timely payment, I'm glad that you like the mask :) Take care
- chiizukeekisan (Seller)
Positive (03/26/22) Blue rose fabric mask [US free ship] 03/26/22
Nice buyer!thank you so much.
- shuliy (Seller)
Positive (02/02/22) Innocent World Rose and Cross Maxi JSK in Navy 02/02/22