I ship items within 2 business days. The estimate for delivery is usually 10 business days for North America and 20 business days elsewhere, but is not guaranteed. I can only ship to the following countries/regions: Canada United States of America European Union countries, except Italy United Kingdom Australia New Zealand Shipping fees to Canada and the United States have tracking covered, but it will cost extra to track packages sent outside of these areas. Total shipping costs can be reduced if you purchase multiple small and light items, such as cutsews, blouses, and small accessories. No returns. Please ask for pictures if you need to confirm item condition before buying. There are no pets nor smokers in my household.