SALES AND SHIPPING Sales are final. I try to record all damages that I see. I also take a lot of pictures. If I miss anything, that's life. I'm not a professional. So buy at own risk. I'll always try to ship everything within a week. Usually in Friday or Saturday. I'm using PostNL if you want to check quotes yourself (I always go for tracked and fully insured shipping, ask if you want uninsured but that is at your own risk!!!). After I've dropped it off at the post office, it's out of my hands and am no longer responsible for it! I'll do my best to help track it if it gets lost. PostNL is gladly pretty reliable. Beware that shipping from the Netherlands is really expensive. Currently I have no shipping outside of Europe because of PayPal currency conversion fees and steep shipping. If it is your dream item we can talk about it. ALLERGY INFORMATION I have cats. Sometimes stray cat hairs come onto my lolita things, but I do keep them out of the room. If you have extreme allergies, be mindful of that. EXTRA SERVICES If you want more pictures or more measurements, just ask! I could do minor alterations if necessary. I'm not a professional, but considering I'm a competitive cosplayer, my level of sewing is very high. Contact me for a quote (usually hours + materials). If alterations are very big and might cost hours and extra fabric, it will be a realistic higher quote.